CORA

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About

CORA (Customer Operations Response Agent) is an innovative AI service desk agent designed to enhance customer service management.

Harness the capabilities of large language models (LLMs) to usher in a new era of customer service excellence.

CORA delivers immediate support for your customers through a portal, offering intelligent, human-like chat experiences that mimic interactions with a real-life Level 1 support agent.

Enhance your customers' self-service options by enabling an AI chatbot that provides answers and solutions derived from your knowledge base, augmented by the extensive data integrated within GenAI.

Empower your customers with a fast and effortless way to access service desk functionalities through a conversational interface.

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JSM customer experiance in a single chat

• Fast Solution - AI-driven search capabilities to quickly locate information within your knowledge base, ensuring prompt assistance for customers.

  • Deliver comprehensive answers and solutions derived from the available information.

  • Direct users to complete documents that are pertinent to their inquiries.

• Ticket Creation - Enable ticket creation through chat interactions:

  • Initiate service requests for customers based on the conversation context.

• Ticket Reflection - Offer insights into existing requests:

  • Retrieve and review customers' previous requests.

• Comments - Access and contribute to the comments on a request:

  • Read existing comments and add new ones as necessary.

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Interface that understands humans

Understanding User Needs is Key - Let CORA guide your customers through the service process, ensuring they achieve maximum results with minimal effort.

Enhance Your Service Quality - CORA is friendly and efficient, making the portal experience enjoyable, easier, and faster.

Incorporate Visuals for Self-Service - CORA offers CORA Flow, a flow diagram that visualizes the steps to the solution.

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Usage Limitations

CORA has a daily limit of up to 2000 queries a day.

If you require further resources please contact us at support@cora.global.

Language Configuration:

Cora supports multiple languages. Jira customer users can select and configure their preferred language by clicking the language button inside the Cora chat interface.

Admin Page

Cora Projects:

A Jira administrator can define which projects will have Cora enabled, allowing the Cora panel to appear in the Jira Service Management portal. Follow these steps to enable Cora for specific projects:

1. Click on the Apps tab.

2. Select Manage apps.

3. Locate the Cora app and click Configure.

4. Choose the Jira projects where you want to enable Cora.