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About
CORA (Customer Operations Response Agent) is an innovative AI service desk agent designed to enhance customer service management.
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CORA delivers immediate support for your customers through a portal, offering intelligent, human-like chat experiences that mimic interactions with a real-life Level 1 support agent.
Enhance your customers' self-service options by enabling an AI chatbot that provides answers and solutions derived from your knowledge base, augmented by the extensive data integrated within GenAI.
Empower your customers with a fast and effortless way to access service desk functionalities through a conversational interface.
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CORA will build the knowledgebase and use it
In the AI-driven future, knowledge is the foundation of intelligent automation. As companies adopt AI, the value of structured, up-to-date documentation will rise essential for keeping AI agents aligned with evolving business knowledge. Yet, maintaining documentation is often overlooked and difficult to sustain.
We believe AI agenst close this gap as well by their ability to generate very knowledge that other AI agents rely on. This creates a self-sustaining cycle: companies operate, AI documents, and AI learns to automate future tasks.
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CORA Article Generatorion abilities will help improve the agent’s performance over time by documenting the work of the support team and then use it when replying to customers.
JSM customer experiance in a single chat
Fast Solution - AI-driven search capabilities to quickly locate information within your knowledge base, ensuring prompt assistance for customers.
Deliver comprehensive answers and solutions derived from the available information.
Direct users to complete documents that are pertinent to their inquiries.
Ticket Creation - Enable ticket creation through chat interactions:
Initiate service requests for customers based on the conversation context.
Ticket Reflection - Offer insights into existing requests:
Retrieve and review customers' previous requests.
Comments - Access and contribute to the comments on a request:
Read existing comments and add new ones as necessary.
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Interface that understands humans
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Enhance Your Service Quality - CORA is friendly and efficient, making the portal experience enjoyable, easier, and faster.Incorporate Visuals for Self-Service - CORA offers CORA Flow, a flow diagram that visualizes the steps to the solution.
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Usage Limitations
CORA has a daily limit of up to 2000 queries a day.
If you require further resources please contact us at support@cora.global.
Language Configuration
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Cora supports multiple languages. Jira customer users can select and configure their preferred language by clicking the language button inside the Cora chat interface.
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